My HPlaptop is not starting up. It just suddenly died while I was online. Not sure its charging now.

[FaithBKK]

Can not turn on so can not give specifications etc. 

[Raj_05 · Accepted solution]

Hi @FaithBKK,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP laptop might be having a power or hardware issue. Here are some steps you can try to troubleshoot.

Check the Power Supply:

• Ensure the power adapter is properly connected to both the laptop and the power outlet.
• Check if the power cord or adapter is damaged. If possible, try using a different power adapter.

Perform a Hard Reset:

• Disconnect the power adapter.
• Remove the battery if it’s removable (if applicable).
• Press and hold the power button for about 15-20 seconds.
• Reconnect the power adapter and try turning on the laptop again.

Check for Charging Indicators:

• Plug in the power adapter and check if any charging indicators (like LED lights) turn on or if the laptop shows any signs of life.

Inspect the Laptop:

• Look for any physical damage to the laptop or power ports.
• Ensure that no external devices are connected to the laptop.

Try a Different Power Source:

• Plug the power adapter into a different outlet or try using a different power cable.

Remove External Devices:

• Disconnect any external devices (USB drives, external hard drives, etc.) and try turning on the laptop.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support