-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- My HPlaptop is not starting up. It just suddenly died while ...

Create an account on the HP Community to personalize your profile and ask a question
08-11-2024 09:19 AM
Can not turn on so can not give specifications etc.
Solved! Go to Solution.
Accepted Solutions
08-13-2024 07:37 AM
Hi @FaithBKK,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like your HP laptop might be having a power or hardware issue. Here are some steps you can try to troubleshoot.
Check the Power Supply:
- Ensure the power adapter is properly connected to both the laptop and the power outlet.
- Check if the power cord or adapter is damaged. If possible, try using a different power adapter.
Perform a Hard Reset:
- Disconnect the power adapter.
- Remove the battery if it’s removable (if applicable).
- Press and hold the power button for about 15-20 seconds.
- Reconnect the power adapter and try turning on the laptop again.
Check for Charging Indicators:
- Plug in the power adapter and check if any charging indicators (like LED lights) turn on or if the laptop shows any signs of life.
Inspect the Laptop:
- Look for any physical damage to the laptop or power ports.
- Ensure that no external devices are connected to the laptop.
Try a Different Power Source:
- Plug the power adapter into a different outlet or try using a different power cable.
Remove External Devices:
- Disconnect any external devices (USB drives, external hard drives, etc.) and try turning on the laptop.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator
08-13-2024 07:37 AM
Hi @FaithBKK,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like your HP laptop might be having a power or hardware issue. Here are some steps you can try to troubleshoot.
Check the Power Supply:
- Ensure the power adapter is properly connected to both the laptop and the power outlet.
- Check if the power cord or adapter is damaged. If possible, try using a different power adapter.
Perform a Hard Reset:
- Disconnect the power adapter.
- Remove the battery if it’s removable (if applicable).
- Press and hold the power button for about 15-20 seconds.
- Reconnect the power adapter and try turning on the laptop again.
Check for Charging Indicators:
- Plug in the power adapter and check if any charging indicators (like LED lights) turn on or if the laptop shows any signs of life.
Inspect the Laptop:
- Look for any physical damage to the laptop or power ports.
- Ensure that no external devices are connected to the laptop.
Try a Different Power Source:
- Plug the power adapter into a different outlet or try using a different power cable.
Remove External Devices:
- Disconnect any external devices (USB drives, external hard drives, etc.) and try turning on the laptop.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator