My Hp pavilion dv6000 won’t install exe files and won’t install its hp update software utility forso

[Rashaad]

So I bought my hp pavilion laptop from a relative about a month ago but for some strange reason it won’t run downloaded files into its system but will take the file itself but I am unable to use them.. This has also been frustrating because I haven’t been able to use all the the updates that are available to me such as the hp update software utility, Ive only been able to download web browsers so far but nothing such as gaming or google drive as an example, I’m also new to the tech world so please be patient with me but I will do whatever it takes!

[Echo_Lake]

@Rashaad

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.