01-18-2019 01:34 AM
Hi my pro book 6570b won’t turn on or charge. The charging light flashes when I hold the power botton down and the battery and charger are both in. I left the laptop on charge for about 5 days without touching it but it still won’t turn on, also the light won’t turn on when the charger is in.
01-18-2019 03:47 AM - edited 01-18-2019 03:49 AM
Thank you for posting in the HP Support Community. Welcome onboard!
I am sorry for the issues you experience with your HP computer.
- Have you tried getting the battery out of the laptop ? If not, unplug it and then get the battery out. Leave it without battery for a couple of seconds and return it back. Try to start the PC.
- Please, review this HP official article about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue >> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true§ion=ccweb&sfs=tdoc&lc=en
If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:
Hope this helps.
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