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‎09-02-2019 09:33 PM - edited ‎09-02-2019 09:43 PM

HP Recommended
Product: Spectre 360
Operating System: Microsoft Windows 10 (64-bit)

bought this HP Spectre 360 in April and it wont stay on after unplug the power supply. I have the original receipt from bestbuy. It turns off completely after unplug the battery.l charger. I have original charger.  wont turn on or no activity with power button when unplugged. Paid $1400 for it. It's only 4months old. Now it's dead. How do I get it fixed

 

Just for HP support I tried solutions you posted for similar issues and troubleshooting steps wont work sorry

1 REPLY 1

‎09-05-2019 12:14 PM

HP Recommended

@Hummingbird99, Welcome to HP Support Community!

 

I suggest you perform the troubleshooting steps from this document HP Notebook PCs - Testing and Calibrating the Battery (Windows)

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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