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AlexRamos312
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My Laptop only charges when it's off

HP Recommended
HP Omen 15 ax-009np
Microsoft Windows 10 (64-bit)

Hi. Recently my computer stopped charging when it's on, if I plug the charger it appears as charging for like 5 seconds and then disappears and doesn't charge.

I've tested my AC Adapter with multimeter and the voltage is correct, I also don't think it's the jack/port because it can still charge when it's off.

The battery works fine, it lasts the time it usually lasted before, charges in ok time aswell (when pc off).

I can't figure what the problem is, only thing different I noticed is that my pc would be 35ºC while not charging and now it's 50ºC not charging.

I would appreciate any help.

 

PS: I sent my laptop 1y ago for fixing, new battery and AC Adapter btw, but they're both HP Original products.

3 REPLIES 3
Echo_Lake
HP Support Agent
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@AlexRamos312

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that your HP notebook battery is not working correctly. 
Let's try these steps to resolve the issue: 

  • 1. Go to Start, search for Device Manager, and open this result.
  • 2. Expand batteries.
  • 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
  • 4. Shut down the computer. 
  • 5. Disconnect the charger.
  • 6. Remove the battery. (only for removable battery)
  • 7. Hold down the power button for 1 minute.
  • 8. Insert the battery only. (only for removable battery)
  • 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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AlexRamos312
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Thank you for your help.

Unfortunately, it didn't work, still doesn't charge when the laptop is on, only charges when shutdown or in sleep mode.

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Echo_Lake
HP Support Agent
HP Support Agent
25,036 24,978 1,164 1,199
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@AlexRamos312

Thank you for posting back.
 

I appreciate your efforts to try and resolve the issue. 

The last thing I can suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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