My Touchpad is not working again and again

[Daya1024]

My touchpad does not work time to time, and I have almost tried all the ways to sustain this issue but all in vein. Please help me with this issue.

[ub6424]

Hello @Daya1024 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we touch the <touchpad> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

--->>> Send screenshot

(3) Please report your results

[Daya1024]

Hello, as asked I’m attaching the details asked . Please help me ahead to solve this issue !

[ub6424]

Hello @Daya1024 

(1) Right click I2C HID Device and uninstall device

(2) Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

(3) Restart Windows

(4) Test <touchpad>

(5) Please report your results

[Daya1024]

I uninstalled the device as directed. There was no optional update available in my windows update and touchpad is still not working even after restarting the laptop. What should I do now??

[ub6424]

Hello @Daya1024 

Thanks for reporting.

You are on an uncertain path with Windows 11 ...

Recommendation and solution

You should downgrade to Windows 10 because Windows 11 has not been officially tested and released by <HP> and there are no Windows 11 drivers  available.

(1) Make backup copies of the most important personal files and data to external <USB hard drive>.

(2) Downgrade

Please read and follow the guide carefully !

Downgrade from Windows 11 to Windows 10

See Section <How to downgrade Windows 11 to Windows 10 after 10 days>

(3) Please report your results

[Daya10]

Hello , as you directed I downgraded my laptop to Windows 10 and my touchpad started working properly but today again the same issue arrived and the touchpad has again stopped working . The touchpad driver is like always lost from the device manager and there is not touchpad settings in the settings. What should I do now to resolve the issue ?

[Daya1024]

Hello , as you directed I downgraded my laptop to Windows 10 and my touchpad started working properly but today again the same issue arrived and the touchpad has again stopped working . The touchpad driver is like always lost from the device manager and there is not touchpad settings in the settings. What should I do now to resolve the issue ?

[ub6424]

Hello @Daya1024 

We should check the Windows update history.

Please send screenshot of <Windows update history>

How to See the Most Recent Updates Windows 10 Installed

Kind regards

[Daya1024]

Here are my windows update history :