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My Wireless Mouse and Touchpad Occassionally Do Not Click

HP Recommended
HP Envy 13-ab002na
Microsoft Windows 10 (64-bit)

I have a wireless mouse plugged into my HP Envy 13-ab002na but occasionally the mouse will just stop clicking things. For instance, the mouse will interact when hovering over a link, but when clicked nothing will happen and I have to resort to using the touchpad.


I am certain this is a software issue as I have tried this with multiple mice, and the same problem occurs with my touchpad (but at a lower rate).


I have checked, and I appear to have downloaded all the drivers relating to the mouse/touchpad, but the problem occurs. I even factory reset my PC and the problem still occurs.


Any help would be much appreciated.

HP Support Agent
HP Support Agent
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Message 2 of 2
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I reviewed your post and I understand that the wireless mouse and touchpad stop clicking randomly.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you update the BIOS and the graphics driver from the below link and check if it helps.






Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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I am an HP Employee

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