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Brandysnap123
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Message 1 of 2
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My Wireless Mouse and Touchpad Occassionally Do Not Click

HP Recommended
HP Envy 13-ab002na
Microsoft Windows 10 (64-bit)

I have a wireless mouse plugged into my HP Envy 13-ab002na but occasionally the mouse will just stop clicking things. For instance, the mouse will interact when hovering over a link, but when clicked nothing will happen and I have to resort to using the touchpad.

 

I am certain this is a software issue as I have tried this with multiple mice, and the same problem occurs with my touchpad (but at a lower rate).

 

I have checked, and I appear to have downloaded all the drivers relating to the mouse/touchpad, but the problem occurs. I even factory reset my PC and the problem still occurs.

 

Any help would be much appreciated.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Brandysnap123

 

I reviewed your post and I understand that the wireless mouse and touchpad stop clicking randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105612.exe

 

Chipset: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105787.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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