My bluetooth is just gone

[diavolos]

after an update form windows, my bluetooth driver is gone; WHAT DO I DO?

[Max3Aj]

@diavolos, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear about the trouble with your Bluetooth! Here are a few steps you can try to resolve this issue:

Check Device Manager:

• Press Win + X and select Device Manager.
• Look for Bluetooth. If you see a yellow exclamation mark, right-click and select Update driver.

Reinstall Bluetooth Driver:

• Visit the HP Support website.
• Enter your notebook model and download the latest Bluetooth driver.
• Install the driver and restart your computer.

Roll Back Driver:

• In Device Manager, right-click on your Bluetooth device and select Properties.
• Go to the Driver tab and click Roll Back Driver if the option is available.

Run Windows Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select Bluetooth and run the troubleshooter.

Check for Windows Updates:

• Sometimes, a new update can fix issues caused by previous updates.
• Go to Settings > Update & Security > Windows Update and check for updates.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[diavolos]

I have done all of this, and my bluetooth still hasnt returned. This is my device manager with view hidden on. My bluetooth driver is just gone now for some reason.

[diavolos]

My device does have a Bluetooth radio

 

 

[Max3Aj]

@diavolos, Thank you for your response. 

Thanks for sharing the Device Manager screenshot and confirming that your device has a built-in Bluetooth radio. Since the Bluetooth driver is completely missing and the steps you've already tried didn’t bring it back, please follow the steps below to dig deeper:

Check BIOS Settings

Make sure Bluetooth is enabled:

• Restart your PC and tap Esc or F10 to enter BIOS.
• Look for “Built-in Device Options” or similar.
• Confirm that Bluetooth is enabled, then save and exit.

Reset Wireless Hardware

Since your Bluetooth is part of a Wi-Fi/Bluetooth combo card:

• Shut down your laptop.
• Unplug the charger and remove the battery (if possible).
• Hold the power button for 15 seconds.
• Wait 2–3 minutes, then power it back on.

Install Bluetooth Driver Manually

Your card appears to be a Realtek model. Try reinstalling both Wi-Fi and Bluetooth drivers:

• Visit the HP Drivers Website.
• Enter your product name or serial number.
• Download and install:

Realtek Bluetooth Driver

Realtek Wireless LAN Driver

• Restart your PC.

Tip: If you’re using Windows 11 and no Bluetooth driver shows up, try selecting the Windows 10 version instead.

Add Bluetooth Manually

Sometimes the system doesn’t auto-detect the Bluetooth module:

• Open Device Manager
• Click Action > Add legacy hardware
• Select Install the hardware that I manually select
• Choose Bluetooth, then select a manufacturer like “Realtek” or “Generic Bluetooth Adapter” and proceed

Fix Unknown USB Errors

From your screenshot, several USB devices are failing to load. This might include your Bluetooth:

• In Device Manager, expand Universal Serial Bus controllers
• Right-click each “Unknown USB Device (Device Descriptor Request Failed)” and uninstall them
• Reboot your PC and check if Bluetooth returns

Update Chipset & USB Drivers

Make sure the system can properly recognize the Bluetooth USB interface:

• From HP's support site, install the latest: 
  Intel Chipset Driver 
  Intel Management Engine Interface (MEI)
• Restart the system

Safe Mode Check

Try this just in case a startup app or service is causing the issue:

• Boot into Safe Mode with Networking
• Go to Settings > Troubleshoot > Additional troubleshooters > Bluetooth
• Run the Bluetooth troubleshooter again

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support

[diavolos]

None of these worked.

[diavolos]

I should also inform you that bluetooth doesn't appear when I get to add legacy hardware.

[Max3Aj]

@diavolos, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support