My brand new laptop won't open any apps

[tay1105]

I just bought this laptop and I thought it was going to be great from all the reviews I had seen. I'm a student so I've been using my school laptop for most of my school work and haven't taken my new laptop any where. Today I went to go get on it and it wouldn't open any games or any browsers. I read somewhere to restart the laptop and that's what I did. It still didn't work. So I put the laptop up for a few hours and I came back to it to see if it would work again. It still won't open anything. I don't know what to do. Being a high school student, it was a lot of money for this laptop and I don't want it to fall apart. Someone, if you have the answer, plese help. 

[A4Apollo]

Hi! @tay1105, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I understand after upgrading to windows 10 you have issues opening applications on your PC.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

Excellent description and a great diagnosis done. It is greatly appreciated.

Try the steps recommended below.

Press Windows Key + R to open the Run dialog. When Run dialog opens, enter services.msc and press Enter or click OK.
Locate Windows Update on the list of services. Make sure that Startup Type is set to Manual or Automatic.
If it’s not, double click the Windows Update service to open its properties.
When Properties window opens, find the Startup Type section and select Manual or Automatic from the list.
Click Apply and OK to save the changes.

Change ownership of your C: drive

Open This PC and locate the drive where Windows 10 is installed. By default, it should be C.
Right click the drive and choose Properties.
Go to Security tab and click the Advanced button.
Find Owner section and click Change.
Select User or Group window will appear. Click the Advanced button.
Click Find Now button. List of users and user groups will appear. Select the Administrators group and click OK.
In Select User or Group window click OK.
In Advanced Security Settings window owner should be changed to Administrators and Administrators group should be added to Permission entries list. Check Replace owner on sub-containers and objects.
Click Apply and OK. Wait for the process to complete.

In addition, you can add Full Control permissions to the drive for ALL APPLICATION PACKAGES group.

Open your disk partition Properties and go to Security tab.
Click the Edit button.
Permissions for Local Disk window will open. Click Add button.
Select User or Group window will appear. Click the Advanced button, and then click Find Now.
Locate ALL APPLICATION PACKAGES on the list, select it, and click OK.
Click OK again.
ALL APPLICATION PACKAGES will now be added to the list. Click it and select Full Control. Click Apply and OK to save the changes.
If the issue still persists, open disk partition properties, go to Security tab and add the Full control to the Users group.

Try performing a System File Checker Scan

System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow the steps given below:

1. Press Windows key + X, select Command prompt (Admin) to bring up elevated Command prompt.
2.  In Command prompt type sfc /scannow and press enter.
 

Let me know if this works! 
Have a great day ahead! 🙂

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