• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-09-2024 07:35 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15m-ed1023dx

The built-in microphone on my HP ENVY has stopped working. I think Norton Driver updater is the culprit. How to I determine which driver needs to be installed? Device manager says it is unplugged., and when I click on update drive, it says there is no driver for the device. How do I fix this? I'm not comfortable deleting the device and having Windows reinstall it. However, if that is how to fix it, I will do it. Any help will be appreciated.

Category:
1 REPLY 1

‎08-09-2024 10:09 AM

HP Recommended

Hi @MikeEubanks 

 

the most recent driver is as follows

 

HP ENVY x360 Convertible Laptop PC 15m-ed1023dx Software and Driver Details

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.