My camera stopped working on video conferences. My screen show a camera with a strike across it.

[GALE68]

Suddenly my camera stopped working on video conferences. I have checked all the Microsoft system settings. I think it is the hardware. 

[Max3Aj · Accepted solution]

@GALE68, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP notebook's camera shows a camera icon with a strike-through and doesn't work during video conferences, it could be due to a privacy shutter, disabled camera, or hardware/software conflict. Let's walk through some steps to troubleshoot this:

Check for a Physical Camera Shutter

Some HP notebooks have a physical privacy shutter or camera kill switch (usually near the camera or on the keyboard as a function key like F8 or F10).

• Look for a slider near the webcam or press Fn + [Camera key] to toggle it.

Enable Camera in Windows Settings

Even if you've checked Microsoft settings, please confirm this:

• Go to Settings > Privacy & Security > Camera
• Ensure Camera access is enabled for both system and apps like Zoom, Teams, etc.

Check Device Manager

• Press Windows + X → Select Device Manager
• Expand Imaging Devices or Cameras
• Right-click your camera → Enable device (if disabled)
• If there's a yellow warning icon, try:
  • Right-click → Uninstall device
  • Restart your PC to reinstall the driver automatically

Update or Reinstall Camera Driver

• Visit HP’s support site: Official HP® Support
• Enter your notebook model
• Download and install the latest Camera/Webcam driver under “Driver – Keyboard, Mouse, and Input Devices”

Use HP Hardware Diagnostics

To rule out hardware failure:

• Download and run HP PC Hardware Diagnostics for Windows: HP PC Hardware Diagnostics | HP® Support
• Select Component Tests > Webcam Test

Additional Tips

• Try using the Camera app in Windows to test if the webcam works outside conferencing apps.
• If you're using external privacy software or antivirus, check if it's blocking camera access. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support