My computer dont use all the RAM thats included, why?

[Natascha02]

I haven't used my computer in a quite a long time now. 

It have The Sims 4 on it, but now i can't play because  it's necessary with 4gb RAM, i have 4gb but its only use 3,39 so the game wouldn't work.. What to do? 

[iomare]

Hi,

Can you provide the exact model number of the notebook. Here is how to find it.

https://support.hp.com/us-en/document/c00033108

It should be possible to add another 4GB of RAM quite easily.

Some of the RAM in the notebook will be reserved for the system.

Let me know,

David

[Natascha02]

Name: HP Pavilion Laptop 14-ce2xxx

Product number: 7DR59EA#UUW

Serial number: [Personal Information Removed]

Software build-id: 19WW1TMT601#SUUW#DUUW

I don't know what type of information you else need?

Let me know 

Natascha

[iomare]

Hi Natascha,

More than enough info 😀

Your notebook is the HP Pavilion - 14-ce2860no

Your notebook has 4GB of RAM and some will be reserved for the system

However your system supports at least 16GB of DDR4 2400MHz RAM (2x8GB). You can insert faster RAM which will run at 2400MHz.

There are two slots and at the moment you have an empty slot. so you could add another 4 or 8GB module in the empty slot.

Ex:

https://www.crucial.com/compatible-upgrade-for/hp---compaq/pavilion-14-ce2860no#memory

On page 71 of service manual you can see the steps to install the RAM

http://h10032.www1.hp.com/ctg/Manual/c06248869

or get it done at local computer shop. These days 8GB is what you should have.

Hope it helps,

David

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[Natascha02]

Thank you very much, it was a great help.

If i have any doubts, can i contact you in this thread? 

And sorry for the grammatical mistakes, i'm Danish 😄 

Natascha

[iomare · Accepted solution]

You're welcome Natasha.

You can contact me in this thread. If the thread is locked you can send me a private message or just post (there is a whole community and many Experts to help.

Take care,

David