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HP Recommended
HP Laptop - 15-dw2002ni
Microsoft Windows 10 (64-bit)

Hello everyone. My computer is an HP Laptop - 15-dw2002ni with the product number 3H798EA. is too slow, i have formatted the disk, changed the system, re installed the system but the problem is not solved. i don't know what to do. i am thinking on changing the drive to SSD but it looks like it doesn't come with that capacity, 

1 REPLY 1
HP Recommended

@vacinaboss

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

Run the HP PC Hardware Diagnostic tests to determine whether the computer is functioning properly.

  • 1. Click on Download button and install the latest HP PC Hardware Diagnostics.

    Download

  • 2. After Installation, select Start from your PC, and then under All Apps, select HP Help and Support, then HP PC Hardware Diagnostics Windows.
  • 3. The app opens to the main menu. Click computer is slow.
  • 4. From the component test menu, select Processor test and start the test.
  • 5. If the hardware test passed, it indicates there is no Hardware Failure. In case, the test failed, it will display an error code.

For more information on HP PC Hardware Diagnostics: Click here >.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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