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AWMmaster
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Solved!

My computer is very slow and i dont know why. Someone PLEASE help me.

HP Recommended
HP ProBook 450 G7 Notebook PC
Microsoft Windows 10 (64-bit)

Hello. My product is around seven months old and it has been acting very slow. I asked people who I know what to do and I installed avast antivirus (thinking there was a virus). According to the scan, there was no virus or malware, but still, the PC is so slow. It takes 2 minutes just to open chrome!!! when I switch between tabs there is always a 5-12 second delay. I watched a video and I installed malware bytes. There were 14 issues that were resolved but there was still no difference... I then downloaded so many antivirus softwares but until today there has been no difference in the speed of the computer.

 

Someone, please help me, this is my first PC and because I am young I really don't know what to do.

 

This HP is quite new and it has a very powerful processor,  also, all software (even the HP antivirus that is built-in) says there is no virus or malware, then why is my PC so slow?!!!!!

 

I have not even used all the space. I have 832 GB free from 930 GB!!!

 

I also tried using different browsers thinking chrome had a problem. It never worked. I have now understood that the whole PC is slow. 

There are no games and other large software. I only have my work on it. Even during the time of me typing this, it was lagging.

 

I deleted all temporary data by going to 'windows+r', still, it's slow.

 

I also went to 'windows+r' and typed in 'inetcpl.cpl'. I reset all browsers (thinking the browser was slow) but nothing worked!!!!

 

SOMEBODY, PLEASE HELP ME!

 

HOW CAN SUCH A NEW LAPTOP BE THIS SLOW?!!

 

1 ACCEPTED SOLUTION

Accepted Solutions
WAWood
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@AWMmaster 

Unfortunately, telling only that you have an HDD is not the detail we need -- as HDDs come in two general forms, some SLOW, some FAST.

 

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.



I am a volunteer and I do not work for, nor represent, HP

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WAWood
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@AWMmaster 

I don't know why you thought a virus was the issue -- as that is not what they do.  Viruses are designed to LOCK UP your PC and demand money from you, not slow it down.  Had you checked here, we could have saved you a lot of wasted time and effort installing and running the AV products.

 

That model comes with lots of different options, with processors ranging from i3 to i7 and with drives ranging from very slow HDD to very fast SSD.  We have no idea what hardware is in your specific model.

 

If you run HP Support Assistant, it can show you the specific hardware that is in your laptop.  You would need to do that and provide us the details about the processor and the drives.



I am a volunteer and I do not work for, nor represent, HP
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AWMmaster
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Thank you for taking the time to reply.

These are the specifications:

 

Processor: Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz

Installed ram: 8.00 GB (7.84 GB usable)

System type: 64-bit operating system, x64-based processor

 

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AWMmaster
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I understand that you are not a HP representative, but do you have a solution?

Please.

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WAWood
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@AWMmaster 

That's a reasonably fast processor -- but you didn't provide info on the internal drives.



I am a volunteer and I do not work for, nor represent, HP
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AWMmaster
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It says that i have a HDD.Screenshot_1.png

 

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AWMmaster
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PLease help me someone. I even reset the laptop and there is not much of a difference.

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WAWood
Level 16
Level 16
34,852 24,531 3,146 7,847
Message 8 of 9
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@AWMmaster 

Unfortunately, telling only that you have an HDD is not the detail we need -- as HDDs come in two general forms, some SLOW, some FAST.

 

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.



I am a volunteer and I do not work for, nor represent, HP
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AWMmaster
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Message 9 of 9
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Thank you for helping me out. The issue was the HDD, so I changed to a SSD. The HDD was always being used full time for no reason (meaning it was broken, i think).

 

Thank you for helping me.

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