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‎12-15-2020 05:03 PM

HP Recommended
Product: W2K45UA#ABA

My computer keeps going on a Fixing (C) Stage 1 and then Stage 2 for hours when it seems like it’s almost done it restarts the whole process again to Stage 1, I’ve tried shutting it down and restarting it but once I do it gives me a black screen and can’t access anything but the cursor. Not sure what to do! 

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1 REPLY 1

‎12-31-2020 05:11 AM

HP Recommended

@Yurith94

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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