-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- My computer wont connect to my phone.

Create an account on the HP Community to personalize your profile and ask a question
08-19-2024 06:29 AM
Hi @Jedwards8411,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP Stream 14 isn't connecting to your phone, here are a few steps to troubleshoot the issue.
Check Bluetooth Settings: Make sure Bluetooth is enabled on both your HP Stream and your phone. On your computer, go to Settings > Devices > Bluetooth & other devices and ensure Bluetooth is turned on. On your phone, check that Bluetooth is enabled and in pairing mode.
Remove and Re-Pair Devices: On your HP Stream, go to Settings > Devices > Bluetooth & other devices, find your phone in the list, and remove it. Then try pairing the phone again.
Update Drivers: Ensure your Bluetooth drivers are up to date. You can check for updates through Device Manager:
- Press Win + X and select Device Manager.
- Expand the Bluetooth section.
- Right-click on your Bluetooth adapter and select Update driver.
Restart Devices: Restart both your HP Stream and your phone to reset any temporary connectivity issues.
Check for Interference: Make sure there are no other devices causing Bluetooth interference. Try pairing in a different location if possible.
Check Bluetooth Compatibility: Ensure that both your HP Stream and your phone support the same Bluetooth versions and profiles.
Run Bluetooth Troubleshooter: On your HP Stream, go to Settings > Update & Security > Troubleshoot, select Additional troubleshooters, and run the Bluetooth troubleshooter.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator