My ct number of keybord was rejected

[Aryanparmar]

Operating System: Microsoft Windows 11

Ct number showing rejected when service agent came. I didnt changed laptop keyboard as it is orginal. Now, when service agent came and tried for replacing its showing ct rejected in hp side

[Kuroi_Kenshi]

Hi @Aryanparmar.

Welcome to the HP Support Community! 

I understand how concerning this must be. Could you let me know where exactly the CT number was rejected? This will help us assist you more effectively

Take care and have an amazing day ahead! 🚀

Best regards,

[Aryanparmar]

some person from hp came to my house to change the top cover (keyboard and touchpad) of my laptop 
before repairing they need to verify the CT number of the keyboard which is there in on my topcover(keyboard) and then once it is verified they replacement of the topcover(keyboard and touchpad) is done
but the CT was not verified by the company (backend checking team) and then the topcover was not replaced.
The laptop has extended warrenty of 3 yrs (till august 2025)

[Kuroi_Kenshi]

Hi @Aryanparmar,

Thank you for the response.

That doesn't seem like something HP would do, it's quite peculiar!

Kindly share the case ID in a private message so we can look that case up for you and get you the help required!

Note: The reason I'm requesting you to share a private message is because we value your privacy.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you get back up and running! 

Best regards,