My device manager in windows 11 shows Firmware HP 21C1 Opp F.31 cannot open. Any solutions?

[HotCzech]

I have rebooted several times.  Opened and checked the BIOS.  Uninstalled it and restarted but computer gave same error code in Device Manager.  I am not even sure what HP product this pertains to.

[HotCzech]

I also have HP Support installed on my computer, and it says everything is up to date.  Windows updates says the same.

[zoey7886]

@HotCzech, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Troubleshooting Firmware Issues in Device Manager! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check for Updates:

• Use the HP Support Assistant to automatically detect and install updates. This tool can help ensure your system has the latest drivers and firmware updates.

BIOS Update:

• It might help to update your BIOS. You can download the latest version from the HP website. For more detailed instructions, you can visit the HP BIOS Update Guide.

Device Manager:

• Try updating the driver manually using Device Manager. Right-click the problematic firmware entry and select "Update driver" and then choose "Search automatically for updated driver software."

Check HP Support Website:

• Visit the HP Support page with your product details (serial number or product name) to find any specific updates or fixes related to your firmware issue.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[HotCzech]

Thanks, Zoey.  I tried all those things with no success.  However, I kept searching for drivers, and found another Firmware driver listed on my computer under "System" and so I uninstalled the Firmware device, and when it loaded back up I chose the other driver.  The system accepted it, and the error message disappeared.  I still have no idea what "Firmware" was involved or why this solved the problem.  Thanks!

[zoey7886]

@HotCzech, Thank you for the update—and great job on troubleshooting!

It’s a bit of a mystery sometimes with firmware entries like HP 21C1 Opp F.31, especially when they’re not clearly linked to a specific component. But it’s great to hear that switching to the alternate driver resolved the issue. These firmware items can occasionally glitch after updates or BIOS changes, and your workaround was spot on.

If the system is now error-free and running smoothly, you're all set. But if anything else pops up, feel free to reach out—we're always here to help!

Take care,

Regards,