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- My fingerprint doesn't work
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06-19-2022 12:14 AM
I have recently updated to windows 11. Now my finger scanner doesn't work. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 i already installed
https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138587.exe
but it doesn’t work!
06-19-2022 07:40 AM
Hello @Arash1366
(1) Update BIOS
HP Notebook System BIOS Update (Intel Processors) | F.36 Rev.A | 15.1 MB | Apr 7, 2022 | Download |
(2) Update finger print driver
Synaptics Secure Pad Integrated Fingerprint Sensor Driver | 5.5.19.1088 Rev.B | 5.7 MB | Mar 19, 2019 | Download |
(3) [ Optional ] try to update all drivers in one place
HP Support Assistant | 9.4.105.0 Rev.A | 122.6 MB | Mar 26, 2019 | Download |
(4) Test again
Please report your results.
best regards
---
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06-20-2022 07:34 PM
Hello
Thanks for your reply
1 Bios update was very good and improve my system speed
2 the fingerprint update doesn’t work at all beside my keyboard upper keys light doesn't work!
3 im afraid to update all drivers it may make some problems for me
but the bios update was very cool 😍
my problem with fingerprint steel doesn’t work 😞
06-21-2022 01:21 AM
Hello @Arash1366
>1 Bios update was very good and improve my system speed
Very good
>2 the fingerprint update doesn’t work at all beside my keyboard upper keys light doesn't work!
Install the fingerprint driver again and reboot your notebook, please
>3 im afraid to update all drivers it may make some problems for me
You don't have to do it right now
Please report your results.
best regards
---
Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.
Do this on the post I wrote that helped solve it.
Thank you very much
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