My fingerprint doesn't work

[Arash1366]

I have recently updated to windows 11. Now my finger scanner doesn't work. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 i already installed

https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138587.exe

but it doesn’t work!

[ub6424]

Hello @Arash1366 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.36 Rev.A

15.1 MB

Apr 7, 2022

Download

(2) Update finger print driver

Synaptics Secure Pad Integrated Fingerprint Sensor Driver

5.5.19.1088 Rev.B

5.7 MB

Mar 19, 2019

Download

(3) [ Optional ] try to update all drivers in one place

HP Support Assistant

9.4.105.0 Rev.A

122.6 MB

Mar 26, 2019

Download

(4) Test again

Please report your results.

best regards

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[Arash1366]

Hello

Thanks for your reply

1 Bios update was very good and improve my system speed

2 the fingerprint update doesn’t work at all beside my keyboard upper keys light doesn't work!

3 im afraid to update all drivers it may make some problems for me

but the bios update was very cool 😍

my problem with fingerprint steel doesn’t work  😞

[ub6424]

Hello @Arash1366 

>1 Bios update was very good and improve my system speed

Very good

>2 the fingerprint update doesn’t work at all beside my keyboard upper keys light doesn't work!

Install the fingerprint driver again and reboot your notebook, please

>3 im afraid to update all drivers it may make some problems for me

You don't have to do it right now

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much