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J_Moore2020
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My homescreen is frozen...i think,,,

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intel pentium silver n5000 quad core processor

My laptop screen is freezing i think anyway. However i was able to get online through a window that was already open(the two black spots on bottom of pic). I am  not computer/laptop savvy. Anyone familiar with what this is?

J_Moore2020_0-1595235778830.png

 

J_Moore2020_1-1595235912570.png

 

 

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @J_Moore2020

 

Welcome to the HP Support Community. 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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