cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
J_Moore2020
New member
1 0 0 0
Message 1 of 2
113
Flag Post

My homescreen is frozen...i think,,,

‎07-20-2020 03:05 AM

HP Recommended
Product: intel pentium silver n5000 quad core processor

My laptop screen is freezing i think anyway. However i was able to get online through a window that was already open(the two black spots on bottom of pic). I am  not computer/laptop savvy. Anyone familiar with what this is?

J_Moore2020_0-1595235778830.png

 

J_Moore2020_1-1595235912570.png

 

 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
12,471 12,441 950 1,077
Message 2 of 2
Flag Post

‎07-22-2020 10:58 AM

HP Recommended

Hi @J_Moore2020

 

Welcome to the HP Support Community. 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation