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- My keyboard alphabets start removing

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05-04-2020 02:19 PM
Hello HP,
I bought ENVY Bang & Olufsen pin pack in 2016, i am 100% satisfied with the laptop, but now it has small issue. My keybaod alphabets start removing, the alphabet "S", "N", "K", "C" and "D" are removed and it the buttons are covered with black circle. What is the solution for that? How can i replace it with original buttons? Is it possible to replace the buttons? please let me know thank you.
05-12-2020 01:40 AM
Welcome to HP Community
I have gone through your Post and would like to help
You cannot replace the Buttons alone, the whole Keyboard needs to be replaced
I suggest you contact HP Support for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee