cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Audrey1122
New member
1 0 0 0
Message 1 of 2
115
Flag Post

My laptop battery fell out while being moved and now my laptop won’t turn on.

HP Recommended
HP Laptop

My battery partially fell out while moving my laptop. I pushed it back in and tried to turn on my laptop and now it will not turn on. I tried turning it on with and without the charger and neither worked. I took battery out and held down the power button for a minute and put the battery back in with no luck. I repeated that process with the charging cable with no luck. When I plug in my charger it shows the white light meaning it is charged. I was using my laptop right before this happened, now I can’t even turn it on. What can I do?

Tags (1)
1 REPLY 1
WAWood
Level 16
Level 16
34,049 26,486 3,092 6,659
Message 2 of 2
Flag Post
HP Recommended

@Audrey1122 

My guess is that the battery got damaged to the point that it will not work now, and some model laptops will not start with a failed battery, even if the charger is connected.

 

You could see about buying a replacement battery online, but that will take a while to do, and there is no guarantee it will solve the problem.

 

You could see about getting it examined, but for this information, you would need to contact an HP Repair or Service Center.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not provide you sufficient information, then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true

I've found those links to be unreliable if you're using Win10 and the new Edge Browser; so if you are, you need to use something else, like FireFox.

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation