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My laptop battery fell out while being moved and now my laptop won’t turn on.

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My battery partially fell out while moving my laptop. I pushed it back in and tried to turn on my laptop and now it will not turn on. I tried turning it on with and without the charger and neither worked. I took battery out and held down the power button for a minute and put the battery back in with no luck. I repeated that process with the charging cable with no luck. When I plug in my charger it shows the white light meaning it is charged. I was using my laptop right before this happened, now I can’t even turn it on. What can I do?

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My guess is that the battery got damaged to the point that it will not work now, and some model laptops will not start with a failed battery, even if the charger is connected.


You could see about buying a replacement battery online, but that will take a while to do, and there is no guarantee it will solve the problem.


You could see about getting it examined, but for this information, you would need to contact an HP Repair or Service Center.

Since you live in the U.S., here is a link to the HP Service Repair Centers:

If that link does not provide you sufficient information, then use the main HP link:

I've found those links to be unreliable if you're using Win10 and the new Edge Browser; so if you are, you need to use something else, like FireFox.

Good Luck

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***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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