My laptop heats up too easily and takes 270 seconds to start

[Under_score1]

My laptop is Windows 11, 23H2, i5core, 11 gen. My windows got crashed once. So, I reinstalled them. But since then, I am having this issue.

[Raj_05]

Hi @Under_score1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re experiencing issues with your HP laptop after reinstalling Windows 11. To diagnose and fix the problem, here are some steps you can follow.

Update Windows and Drivers

Ensure that your Windows 11 and all drivers are up-to-date.

• Windows Update: Go to Settings > Windows Update and check for updates.
• Driver Update: Use Device Manager to update drivers manually or visit the HP website to download the latest drivers for your model.

Check for Corrupt Files

Run the System File Checker (SFC) and the Deployment Imaging Service and Management Tool (DISM).

• SFC: Open Command Prompt as an administrator and run sfc /scannow.
• DISM: Run the following commands one by one:
  • DISM /Online /Cleanup-Image /CheckHealth
  • DISM /Online /Cleanup-Image /ScanHealth
  • DISM /Online /Cleanup-Image /RestoreHealth

BIOS Update

Sometimes, updating the BIOS can resolve compatibility issues.

• Visit the HP support website, download the latest BIOS update for your laptop model, and follow the instructions to update the BIOS.

Check for Hardware Issues

Run hardware diagnostics to ensure there are no hardware issues.

• Use the HP Hardware Diagnostics tool (usually accessible by pressing F2 during boot) to run a full system test.

Reinstall Windows Again

If the issue persists, consider performing a clean install of Windows 11 again.

• Backup your data.
• Create a bootable USB drive using the Windows Media Creation Tool.
• Boot from the USB drive and follow the prompts to reinstall Windows.

Check Event Viewer

Review the Event Viewer for any critical errors or warnings that can provide clues.

• Open Event Viewer (eventvwr.msc), go to Windows Logs > System and Application, and look for errors around the time the issues occur.

By following these steps, you should be able to identify and resolve the issue with your HP laptop running Windows 11.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support