My laptop is almost brand new, but is slow

[NoahBud5683]

I just bought a 15-bs0xx series laptop. Almost brand new, I've only changed out the antivirus software and added steamtile and google chrome to the mix. It works fine, but it takes forever to do some tasks (namely opening start menu or programs). When watching YouTube or Netflix, it takes a while to load and then only outputs in 144p quality. Is there any way to speed it up?

[DavidSMP · Accepted solution]

Hi @NoahBud5683,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding performance issues with the computer and Browsers loading Youtube and Netflix videos slowly. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent windows or software update?
• Do other devices on the network like a smart phone or IPad or tablet play YouTube and Netflix videos correctly?
• Did you reset this browser and also check in multiple browsers if this happens?

For a start please try these steps:

• When the system is running slow or taking some time to open programs please launch task manager and check which program or process is causing this by taking a lot of hardware and RAM resources.
• Please halt any unwanted tasks, processes and apps. Please follow the steps from this link: http://hp.care/2u20TLz for HP PCs - Using Task Manager (Windows 10, 😎 For Netflix and YouTube please reset the Chrome Browser and check again.
• Also check with a different device like a Smartphone, tablet or IPad by opening up Netflix and YouTube just to isolate that it is not your internet connection
• If other devices play Netflix and YouTube videos correctly, then reset this browser or check in multiple browsers like Firefox and Microsoft Edge if the problem is only with Chrome.
• If the problem is only with Chrome uninstall and reinstall Chrome and this will fix the issue.
• Please update the bios and chipset drivers from this link: http://hp.care/2hSnPvP and check if the issue gets corrected.
• Also please follow the guided troubleshooter from this link: http://hp.care/2hR0KcW for slow performance issues and it will resolve the issue.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[NoahBud5683]

Thanks. I was looking at others with similar scenarios, and found for some reason something just called "System" (not quite sure about it, though) was taking up like 80-95% of my CPU. As soon as I closed out some things, it went down to at max 17%.

[DavidSMP]

Hi @NoahBud5683,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[Saaleh]

Hi Team,

               while wondering on the internet I found this thread. I have an issue. I just buy new HP laptop 17-bs0xx. sometimes my system working perfectly but sometimes it's so slow. today I restart my laptop and it took around 25 minutes to turn on again. please help in this regard or should I send this back to warranty?

Waiting for your kind response.

Regards,
Saaleh