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12-30-2021 11:40 PM
Product: HP ENVY x360 Convertible
Operating System: Microsoft Windows 11
It's been around a year since I purchased my laptop and I've recently noticed that the back casing is slowly coming apart. I'm a college student so I've been using the laptop extensively, but I've always taken good care of it. My warranty just expired earlier this month so it's kind of disappointing to be facing this kind of issue at this moment. Is there any way to fix this problem because it looks like it might just get worse if nothing could be done right now??
1 REPLY 1
01-14-2022 03:06 AM
Welcome to the HP Support Community! I’m here to help.
I apologize for the inconvenience caused. However please do not worry.
Please reach out to the HP Technical Support team in your region regarding the service/replacement options.
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Keep me posted for any other assistance.
For any hardware issue or repair please click on the link Phone Assist Worldwide
Hope this helps! Let me know how it goes.
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