My laptop is getting slower and slower. I have Zone Alarm Extreme Security and do regular scans.

[Thommo11]

I have had a error message:

Stop Code: DRIVER IRQL NOT LESS OR EQUAL

What failed: vsdatant.sys

I restarted and did not see this message again. However the computer is painfully slow, despite frequent scanning using Zone Alarm Extreme security regularly.

I have no recent software or driver changes.

My internet connection is through a satellite hook up.

I was trying to use a Nord  VPN but it was terrible on the PC but seems to work fine on my Iphone 11.  I have deleted it from  my PC.

[Nal_NR]

Hi @Thommo11,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Thommo11 · Accepted solution]

Hi Elohi_NR:

thank you for your offer of help.

HP Laptop 14-bw0xx

Device name Wayneslaptop
Processor AMD E2-9000e RADEON R2, 4 COMPUTE CORES 2C+2G 1.50 GHz
Installed RAM 4.00 GB (3.88 GB usable)
Device ID E10C36C9-D89D-4D2E-9E5A-08924D5CE031
Product ID 00325-80947-01515-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Since posting I tried checking a few things and found that I had a couple of Windows upgrades that had not been installed.

I downloaded and installed them and now my computer is running great again.

I think I am out of the woods now but thank you for your offer of help it is very much appreciated.

many thanks

warm regards

Wayne

[Nal_NR]

Hi @Thommo11,

Fantastic 🙂 I truly appreciate your time and patience.

If you need further assistance, feel free to reach out to us.