My laptop is unable to update windows and also its not getting shutdown

[Reems1980]

My HP laptop is unable to update windows and requires forces shutdown. please suggest how to resolve

[Nirvana_95]

Hi @Reems1980

Welcome to the HP Support Community.

I'd like to help! 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted. 

[rachelgomez1619]

When you wonder how you can install Windows update that keeps failing, there are certain steps you should try to finally update OS on your computer. Give a go the steps described below in the following order until your Windows update error is fixed.

1. Restart the Computer and Run Windows Update Again
Most updates run smoothly, but from time to time, several updates might queue and try to run at the same time, causing Windows update failure. For instance, a servicing stack update has to install first, and then you have to reboot the machine before running the next update installation.

2. Check for Driver or Hardware Conflict
As mentioned earlier, the connected peripheral devices may cause conflicts and be the reason why Windows is unable to update. Disconnect all printers, USBs, webcams, reboot your machine, and then try to run Windows update again.

3. Vacate Space on Your Drive
It is possible that your drive simply lacks free storage space to install the update. See if you can make space by decluttering or using an exernal drive, reboot the machine, and give a Windows update another go.

4. Try the Windows Update Troubleshooter Tool
Windows 10 comes with a designated tool to assist in troubleshooting Microsoft updates issues. Access it easily by simply typing troubleshoot in the taskbar search field. Go to the settings and click Windows Update, then Run the Troubleshooter. Then follow the prompts with instructions.

5. Stop Updates
Step 1 — Go to Settings

Step 2 — Click Update & Security

Step 3 — Click Windows Update

Step 4 — Click Advanced Options button

Step 5 — Switch the Pause Updates toggle off

Step 6 — Restart your computer

Step 7 — Rerun Windows Update

fixing windows update errors
6. Erase Software Distribution Log
Step 1 — Restart computer in safe mode
Step 2 — Open File Explorer, and navigate to C:\Windows\
Step 3 — Locate and delete the Software Distribution folder
Step 4 — Restart your computer, and run Windows Update

7. Download the Latest Feature Update from Microsoft
When Windows Update keeps failing, you should consider visiting the Microsoft site to download the update file. Once you have downloaded the update, run it manually.

8. Run the System File Checker (SFC) Scan
The System File Checker is a default tool in Windows 10. Also known as “SFC scan,” it’s your fastest method to fix corrupted system files and other problems. Run it to attempt to fix any potential issues with Windows installation.

Greeting,

Rachel Gomez