• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-29-2020 06:42 PM

HP Recommended
Product: hp laptop 15-da0014dx
Operating System: Microsoft Windows 10 (64-bit)

For some time now my battery only charges when my computer is shutdown or in sleep mode. Ive tried uninstalling and reinstalling microsoft compliant control battery method and checked for windows updates and autosearched for driver updates, everything is up to date. When I ran the battery and ac adapter component tests, the battery passed but the ac adapter came back with this code, 94PFK1-967ABC-XD7W3G-C1B203. 

 

Any help would be appreciated. 

1 REPLY 1

‎12-29-2020 07:07 PM

HP Recommended

Well i cant relly help but this might help. The input of the wire might be lower then the overall consuption of the computer, This might not let it charge. Also chargeing a laptop while its off will help save the battery. So this could be a good thing, Or a start too something bad.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.