My laptop's fingerprint sensor isn't working with Windows Hello.

[qwert0987]

I'm having trouble setting up my fingerprint sensor to work with Windows Hello. I've tried everything I can think of, including:

• Installing the latest drivers: I downloaded the most up-to-date drivers for my fingerprint sensor from the manufacturer's website.
• Restarting my computer: I've restarted my computer multiple times, both after installing the drivers and after trying to set up Windows Hello.
• Checking for updates: I've made sure my Windows operating system is fully updated.

Despite all of this, I still get an error message saying 'We couldn't find a fingerprint scanner compatible with Windows Hello.

[banhien]

@qwert0987 

FingerPrint reader/sensor is OPTIONAL. Did you buy that OPTION for your machine ? If you wish, you can buy the following part and install to your machine

       

Regards.

[qwert0987]

Im pretty sure this is a fingerprint scanner

[banhien]

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@qwert0987 wrote:

Im pretty sure this is a fingerprint scanner

@qwert0987 

But does it have a sensor underneath ? Do you still keep the invoice or you can open your machine to find out.

Regards