My microphone array is not working, in the device manager events tab showing device not migrated.

[Ayush003]

[zoey7886]

@Ayush003, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Microphone Array! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your microphone array is showing a "device not migrated" error in the Device Manager events tab, here are steps to troubleshoot and resolve the issue:

Basic Troubleshooting Steps:

1. Unplug and Replug: If the microphone array is an external device, unplug it and then plug it back in.
2. Restart your PC: Sometimes a restart can resolve such issues.
3. Check Connections: Ensure that all cables are securely connected and there are no loose connections.
4. Check Other Ports: If your microphone is connected via USB, try switching to a different USB port.

Steps in Device Manager:

Open Device Manager:

• Press Windows + X and select Device Manager.

Update Device Driver:

• Locate the microphone array device under "Sound, video and game controllers".
• Right-click the device and select Update driver.
• Choose Search automatically for updated driver software.

Uninstall and Reinstall Device:

• Right-click the device and select Uninstall device.
• After uninstalling, restart your computer. Windows should automatically detect the device and reinstall the driver.

Check for Windows Updates:

Open Settings:

• Press Windows + I to open Settings.

Update & Security:

• Go to Update & Security > Windows Update.
• Check for updates and install any pending updates.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Ayush003]

Hello, I'm facing an issue with my laptop's inbuilt microphone (microphone array). I've already tried the following troubleshooting steps:

• Checked microphone privacy settings

• Verified settings in HP Audio Control

• Updated the audio driver

• Uninstalled the microphone driver and restarted the system

Despite these efforts, the microphone still doesn't work. I noticed a message saying "Device settings not migrated", and I believe this is the root of the issue. However, I’m not sure how to resolve it. I also tried manually updating the driver, but it says, "The best driver for your device is already installed."

Could you please assist with this?

[zoey7886]

@Ayush003, thanks for sharing all the steps you've tried—sounds like you've already put in a solid effort, and I know how frustrating it can be when the mic just won’t cooperate, especially when everything seems in place.

The “Device settings not migrated” error usually shows up after a major Windows update or a clean OS install and means your device didn’t properly transfer its configuration from the old system.

Here’s what I suggest next:

Deep-dive Fixes:

Run the System File Checker
Corrupt system files can prevent proper device migration. Try this:

Open Command Prompt as admin (Windows + X > Command Prompt (Admin))

Type: sfc /scannow and press Enter

Let it run and fix any detected issues.

Manually Reinstall Audio Drivers (Clean Install):

Go to Device Manager > Audio inputs and outputs > Right-click Microphone Array > Uninstall.

Then go to Sound, video and game controllers and uninstall any AMD/Realtek Audio drivers.

Don’t restart yet.

Now go to HP’s support site and download the latest audio driver for your exact laptop model.

Install it fresh, then restart.

Check Audio Services:

Press Windows + R, type services.msc

Scroll to Windows Audio and Windows Audio Endpoint Builder

Make sure both are Running and set to Automatic. If not, right-click > Start or Restart.

Create a New User Profile (as a test):
Sometimes migration issues are tied to user profiles. Create a new local user account and test the mic there.

If after all this, the issue still lingers, we may be looking at a deeper compatibility issue or hardware fault—but let’s try the above first.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Ayush003]

Hello,

Thank you for your suggestions. I followed all the steps you mentioned and found two drivers available for my device. I tried both, but the issue remains the same. My microphone is still not working and continues to show the message: "Device settings not migrated."

Please let me know if you need any additional information or if there's another step I should try.

[zoey7886]

@Ayush003, thank you for your patience and for trying all those steps — I know how frustrating it can be when your mic just stays silent, especially after so much effort.

Since you've already reinstalled the drivers and even tried both versions, yet the “Device settings not migrated” message still shows, this points to something a bit deeper — often tied to how Windows handled a past update or hardware change.

Let’s try a few final things:

Check for Hidden Devices Conflicts

Open Device Manager

Click View > Show hidden devices

Expand Audio inputs and outputs and Sound, video and game controllers

Uninstall any greyed-out or duplicate audio entries

Restart

Try a Clean Boot
Sometimes background apps interfere with audio migration.

Press Windows + R, type msconfig, press Enter

Under Services, check “Hide all Microsoft services” and click Disable all

Restart and test the mic

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Ayush003]

I followed the steps you provided, but unfortunately, they didn’t resolve the issue. Additionally, disabling all Microsoft services caused some system instability, so I reverted those settings to their original state.

[Garp_senchau]

Hey @Ayush003, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,