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- HP Community
- Notebooks
- Notebook Software and How To Questions
- My mouse and keybaord not working
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03-12-2024 08:23 AM
I was turning pc pc on and was on my way to play some games untill my keyboard started lagging and having delay and at the end it stopped working ( but the keyboad light was on) and my mouse worked perfectly fine, untill i restarted my pc. My mouse and keybaord stopped working, but their light was on. And none of my usb ports is making them work, but i have my microphone in one of the usb ports and the microphone is working. I have tested the mouse and keyboard on another pc and they are working. Plz help
03-14-2024 06:39 AM
Hi @EmilAugustK,
Welcome to the HP Support Community.
I'd be happy to help you!
I understand that you are facing issues with the keyboard and touchpad.
Is that a wireless keyboard and mouse you are referring to/
To be able to answer you effectively, we need some information.
May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
I am an HP Employee