cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
srupe337
New member
1 0 0 0
Message 1 of 2
287
Flag Post

My new HP laptop

HP Recommended
HP 17CNOO13d Notebook computer
Microsoft Windows 10 (64-bit)

My new laptop came with a Remcos RAT also preinstalled. Neither HP, Microsoft, or Best Buy will take any sort of responsibility much less offer any kind of useful help. Their idea is to run scanners that this malware is designed to avoid by disabling windows security, among others. The scanners run and say everything is good, but if you dig into the files you see all that has been disabled. It lists me as administrator but all my requests (commands) are denied access by DCOM. Default user and Default 1000000 user appear to be running the show. 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 338 440
Message 2 of 2
Flag Post
HP Recommended

Hi@srupe337, Welcome to HP Support Community

 

II suggest you contact HP Smart Friend if you are facing issues with 3rd party Apps

 

Link: https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar is

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation