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‎07-30-2021 05:03 PM - last edited on ‎08-02-2021 08:01 AM by HP Administrator

HP Recommended
Product: HP 17CNOO13d Notebook computer
Operating System: Microsoft Windows 10 (64-bit)

My new laptop came with a Remcos RAT also preinstalled. Neither HP, Microsoft, or Best Buy will take any sort of responsibility much less offer any kind of useful help. Their idea is to run scanners that this malware is designed to avoid by disabling windows security, among others. The scanners run and say everything is good, but if you dig into the files you see all that has been disabled. It lists me as administrator but all my requests (commands) are denied access by DCOM. Default user and Default 1000000 user appear to be running the show. 

Category:
1 REPLY 1

‎08-07-2021 12:00 PM

HP Recommended

Hi@srupe337, Welcome to HP Support Community

 

II suggest you contact HP Smart Friend if you are facing issues with 3rd party Apps

 

Link: https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar is

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