My newly purchased HP ZBook G11 shuts ıtself down from time to time after hibernation.

[Kadirİpek]

My newly purchased HP ZBook G11 shuts ıtself down from time to time after hibernation. I bought this laptop a month ago and I guess 4 times it just switched itself off after hibernation. And it doesn't save my documents due to this crash. Just Google browser reloads the tabs. Can you pls help?

Thanks.

[Vjx]

Hello Kadirİpek ,

Thank you for reaching out. Regarding your query newly purchased HP ZBook G11 shuts ıtself down from time to time after hibernation that you’re experiencing.

Kindly review the instructions as below :

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

h target=_blankttps://support.hp.com/in-en

h target=_blankttps://support.hp.com/au-en/drivers/hp-zbook-power-16-inch-g11-mobile-workstation-pc/...

h target=_blankttps://support.hp.com/us-en/product/setup-user-guides/hp-zbook-power-16-inch-g11-mobi...

h target=_blankttps://support.hp.com/in-en/document/ish_3045131-2900743-16

If it finds corruption but cannot fix the corruption then do the DISM section of the following 

How to use SFC or DISM to repair Windows

h target=_blankttps://support.hp.com/in-en/document/ish_3046046-2885219-16

This will help us narrow down the cause and suggest the best fix