My notebook is REALLY slow even after format

[Ayinco]

Hi, firs of all sorry if my english is bad but im not native speaker, i have this pc since a year or two years ago, the thing is that last week i was playing WOW and suddenly the pc stopped working well, i tried format because it was so slow that the reboot of the pc was 10 minutes long, and even task manager took half a minute or so to correctly start up. WHen the format was ready, i turned on the pc and for my surprise when it finnaly initialyzed it was still slow, i downloaded WOW to try if it work now(i used to play at 60 fps on this pc) and the game didnt even initialize because of how slow the pc is, even EDGE(internet explorer) new window button takes several seconds to show the new window, i tried updating drivers and bios, running antiviruses, and using hp hardware diagnostic tool(i tried 4 fully-scanning 4 times only to get approbed in all components) so i dont know what the problem could be, please help me.

[A4Apollo]

Hey there! @Ayinco, Thanks for stopping by the HP Support Forums!

I understand you have performance issues with your PC.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Is your laptop getting overheated?

Splendid analysis and remarkable patience shown. It is immensely appreciated.

Try the steps recommended below.

Try the steps recommended below to restore BIOS to default.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

Also, I would suggest you enable Fast Start-Up on the system and check if it helps. To do this, follow the steps below.
1. Open Control Panel and go to Power Options.
2. Click/tap on the Choose what the power buttons do link on the left side.
3. Click/tap on the Change settings that are currently unavailable link at the top.
4. If prompted by UAC, then click/tap on Yes. 
5. Ensure that Turn on Fast Startup is checked.
6. Restart the computer.

If the issue still persists after trying out the steps try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Refer this article to further troubleshoot lock up or freezing issues with PC. Click Here

If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Link: Click Here

If the solution provided worked for you, please mark an accepted solution for this post.

Hope this helps!

Have a great day! 🙂

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