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‎04-27-2020 04:27 AM

HP Recommended
Product: Example: HP Laptop 15q-by0xx 2TZ85PA#ACJ
Operating System: Microsoft Windows 10 (64-bit)

Anyone help me

1 REPLY 1

‎05-02-2020 11:33 AM

HP Recommended

@62665 Welcome to HP Community!

 

I understand that the laptop shuts down automatically when the battery drains to 50%.

 

Do not worry. I will try to fix the issue.

 

Please try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

 

Link for battery testing and calibration 

 

Please update the BIOS.

 

Additional help can be found in the below articles: 

 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter 

 

Battery Indicator Light Turns On and Off While Battery is Charging 
 

To understand more about how your battery works: Click here 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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