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‎10-08-2024 09:51 AM - last edited on ‎10-08-2024 12:19 PM by Retired

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fa1000 (8B483AV)

Hello sir, I have buyed a hp vitcus laptop and i have a battery damage issue and i went to online whatsApp provided information and a case  [personal info removed] on this number has been filed on hp serial number  [personal info removed] and not yet resloved since 3 days. please try to make it fast to reslove my problem. 

Thank you #

1 REPLY 1

‎10-10-2024 11:36 AM

HP Recommended

Hi @5131826456,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

It sounds frustrating to deal with a damaged battery and delays in resolution. Since you've already filed a case through HP's support.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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