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HP Recommended
HP Officejet Pro 8625 e-All-in-One Printer
Microsoft Windows 11

I can no longer scan to my computer, either from the Scan screen on printer face or by going into Control Panel, Devices, and selecting scan.  I am still able to print to my printer from my computer.


This failed to post first time because it wanted to choose a BOARD to fit my problem.  I have no idea what that means so I just selected something to post my request.  I also selected Windows 10 numerous times and it did not display that.  So I selected Windows 11.   Maybe you show start by having someone look at your own screen.


Please help

HP Recommended



Welcome to the HP support community.


I understand that you are getting a scanner connection error,I am glad to assist you.

Use HP Print and Scan Doctor (Windows)

  • Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.
  • Make sure paper is loaded in the main tray, and then turn on the printer.
  • Download HP Print and Scan Doctor - Printer Offline, and then follow the prompts to install and open the tool.
  • On the welcome screen, click Start to select your printer and run the diagnostic.
  • If your printer is not found, click My product is not listed, and then follow the instructions to troubleshoot the connection

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) allows communication between the computer and the scanner. If WIA is not on or running correctly, scan jobs can fail.

  • In Windows, search for and open View local services.
  • Next to Windows Image Acquisition (WIA), check the Status and Startup Type.
  • If the status is 'Started' or 'Running' and the Startup Type is 'Automatic', WIA is working correctly. No further action is required.
  • If the status is 'Disabled' or blank, continue with these steps.
  • Windows Image Acquisition service status
  • Right-click Windows Image Acquisition (WIA), and then select Properties.
  • On the General tab, select Automatic from the Startup type drop-down.
  • Under Service status, click Start.
  • If the Start button is grayed out, return to the Services list and make sure the following services are running and set as Automatic.
  • DCOM Server Process Launcher
  • Remote Procedure Call
  • RPC Endpoint Mapper
  • Shell Hardware Detection
  • Try to start WIA again.

Refer to this HP document for further assistance:- Click here


Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.


I am an HP Employee

HP Recommended

To Sandytechy20 and others.  Before I got Sandy's email response, the issues were confusion me because I had just scanned something to my computer within 2 days. That is when I remember a MicroSoft Update.  I uninstalled that update and the scanning ability was recovered.  In talking with MicroSoft they stated that the Printer probably needs software updates to be installed for that model printer.  That is where I am at right now.  Looking for the best way to accomplish that.  Thanks

HP Recommended



Follow these steps to update the printer driver

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using full feature driver

Click here to download 


Update the printer firmware

Here are the steps:- Click here


Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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