My screen won’t turn on

[Cameronellard]

My laptop charges but screen won’t turn on, how do I fix this?

[Ric_ob]

Hello, @Cameronellard 

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[Raj_05]

Hi @Cameronellard,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP laptop is charging but the screen won't turn on, there could be several possible causes for this issue. Here are some troubleshooting steps you can try to fix it.

• Perform a hard reset: Unplug the laptop from the power source, remove the battery (if it's removable), and hold down the power button for about 15-20 seconds. Then reconnect the power adapter (if applicable) and try turning on the laptop again.
• Check the power supply: Ensure that the power adapter is properly connected to both the laptop and the power source. Try using a different power outlet or power adapter to rule out any issues with the power supply.
• External display: Connect your laptop to an external monitor or TV using the appropriate cables to see if the display shows up on the external screen. If it does, there might be an issue with the laptop's display or graphics card.
• Adjust display settings: If the laptop is running but the screen remains black, try adjusting the display settings. Press the appropriate function key (usually labeled with a monitor icon) along with the "Fn" key to toggle between display modes. This may vary depending on the specific model of your HP laptop.
• Check for LED lights: Look for any LED lights on your laptop that indicate its status, such as power or battery lights. If these lights are lit up, it suggests that the laptop is receiving power, but there might be a problem with the display itself.
• Remove external devices: Disconnect any external devices (e.g., USB devices, external monitors) from the laptop and try turning it on again. Sometimes, a faulty external device can cause issues with the laptop's display.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support