My touchpad has stopped working. I am up to date on all drivers, running Windows 11 version 24h2.

[Don1710]

My touchpad has stopped working. I am up to date on all drivers, running Windows 11 version 24h2.  I have tried every solution I can find via google. Laptop is HP 17-cnooo8ca.

Driver is showing the following:

This device cannot start. (Code 10)

A request for the HID descriptor failed.

In device manager properties.  It seems other HP laptop users have had this problem as well.

Is there a fix?

[Garp_senchau]

@Don1710, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like your HP laptop is having a hardware or driver-related issue with the touchpad. The "Code 10" error, along with the message "A request for the HID descriptor failed," usually indicates a problem with the device or its driver communication. Since you've already tried updating the drivers, let's go through some troubleshooting steps and additional methods to help resolve this issue.

Run HP Hardware Diagnostics

HP provides a built-in diagnostics tool that can help identify hardware issues, including the touchpad.

Step 1: Shut down your laptop completely.

Step 2: Turn the laptop back on and immediately press the Esc key repeatedly (about once every second) to access the Startup Menu.

Step 3: Select F2 for System Diagnostics.

Step 4: In the diagnostics menu, look for a Component Test for the touchpad or input devices. Run the test to see if it identifies any hardware-related issues.

If the diagnostic tool flags any errors, it might indicate a deeper hardware failure, and you may need to contact HP Support for further assistance.

Check the Touchpad Settings in BIOS

Sometimes, touchpad functionality can be toggled off in the BIOS.

Step 1: Shut down the laptop and turn it back on.

Step 2: As the laptop is booting up, press Esc or F10 (depending on the model) to enter the BIOS/UEFI settings.

Step 3: Look for a setting related to the touchpad (usually under Advanced or Device Configuration).

Step 4: Ensure that the touchpad is enabled.

Step 5: Save the settings and exit the BIOS.

Reinstall the Touchpad Drivers

Even though your drivers are up to date, they could be corrupted. Try reinstalling the driver manually:

Step 1: Open Device Manager (Windows + X > Device Manager).

Step 2: Locate your touchpad under Mice and other pointing devices.

Step 3: Right-click on the touchpad and select Uninstall device.

Step 4: After the device is uninstalled, restart your laptop. Windows should automatically reinstall the correct drivers upon restart.

Step 5: If it doesn't, visit HP's official support page for your laptop model and download the latest touchpad driver.

Disable and Enable the HID-compliant Touchpad Device

The "HID descriptor failed" error can also be tied to issues with the device itself.

Step 1: In Device Manager, expand Human Interface Devices.

Step 2: Look for HID-compliant touchpad or something similar.

Step 3: Right-click on it and select Disable.

Step 4: Restart your laptop, then go back into Device Manager, and right-click on the device to Enable it again.

Update Windows 11

Although you're on version 24H2, there may be minor updates or patches available that could address this issue.

Step 1: Go to Settings (Windows + I) > Windows Update.

Step 2: Click Check for updates.

Step 3: Install any available updates, especially any optional ones related to drivers or hardware.

Restore Windows to a Previous Point

If the touchpad was working fine before and the problem started recently, you can try performing a System Restore.

Step 1: Press Windows + S, type Create a restore point, and press Enter.

Step 2: Click the System Restore button.

Step 3: Follow the prompts to restore your laptop to a point when the touchpad was working properly.a

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,