-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- My touchpad refuses to work in windows

Create an account on the HP Community to personalize your profile and ask a question
12-11-2023 10:21 PM
Hi,
Ever since I installed Windows 11 in my system, I have been constantly facing this issue of my touchpad abruptly stopping working. It wasn't an inconvenience when I had many ways to solve the problem, such as reinstalling the driver or going into the BIOS and having a component test. However, this problem has escalated so far that my touchpad refuses to work in Windows while freely working in BIOS. I have tried those same methods repeatedly and even tried to restore my system to a point. Nothing has worked for me. There are no other drivers I could download and install to replace the i2c hid, and even the spi hid is not working. I'm fed up because my touchpad has become useless when it is so crucial for me to have. I need help!!
12-14-2023 11:14 AM
Hi @SkyZaara,
Welcome to the HP Support Community
I understand you are facing a touchpad issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.