• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 11

Hi,

Ever since I installed Windows 11 in my system, I have been constantly facing this issue of my touchpad abruptly stopping working. It wasn't an inconvenience when I had many ways to solve the problem, such as reinstalling the driver or going into the BIOS and having a component test. However, this problem has escalated so far that my touchpad refuses to work in Windows while freely working in BIOS. I have tried those same methods repeatedly and even tried to restore my system to a point. Nothing has worked for me. There are no other drivers I could download and install to replace the i2c hid, and even the spi hid is not working. I'm fed up because my touchpad has become useless when it is so crucial for me to have. I need help!!

2 REPLIES 2
HP Recommended

Hi @SkyZaara,

 

Welcome to the HP Support Community

 

I understand you are facing a touchpad issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
HP Recommended

Hello. I apologise for taking too long to respond. The model name of my laptop is HP Pavilion x360 Convertible 14-dhXXXXTU. Please provide me with a long term solution.

Thank you.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.