My up and down arrow keys on my HP Envy laptop do not work when online and want to scroll

[Amy2377]

My arrow keys on my HP Envy laptop don't work when online and wanting to scroll up and down pages.  I have to use my mouse and drag the side bar.

[A_Gayathri]

Hi @Amy2377,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your up and down arrow keys are not working specifically when you're online and trying to scroll web pages, it could be due to a few different factors. 

Here are some steps you can try to troubleshoot and potentially fix the issue:

• Check Browser Settings: Ensure that your browser settings haven't been customized to disable arrow key scrolling. Sometimes browser extensions or settings can interfere with default keyboard behavior. Check the browser's settings menu for any options related to scrolling or keyboard shortcuts.
• Try a Different Browser: If the issue persists in one browser but not in others, it might be a problem specific to that browser. Try using a different browser to see if the arrow key scrolling works there.
• Update Drivers: Make sure your keyboard drivers are up to date. You can do this by going to the Device Manager in Windows, finding your keyboard under "Keyboards," right-clicking it, and selecting "Update driver."
• Restart Your Computer: Sometimes a simple restart can resolve software glitches that may be causing the issue.
• Check for Updates: Ensure that your operating system and browser are both up to date. Updates can often fix bugs and improve compatibility.
• Check for Malware: It's possible that malware could be causing issues with keyboard input. Run a full scan of your system using a reputable antivirus or antimalware program to check for any malicious software.
• Test in Safe Mode: Boot your computer into Safe Mode and see if the arrow keys work normally there. If they do, it could indicate that a third-party program or service is causing the issue.
• Hardware Issue: If none of the above steps resolve the problem, there may be a hardware issue with your keyboard. 

Refer to this document:  HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000

I hope this helps. 

Take care and have a good day.

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