My wifi driver and bluetooth does not show and unable to connect.

[priyu143]

Hi i am facing very frequent and serious issues with my wifi and bluetooth. 

My wifi and blutooth gets dissappeared and does not show most of the time.

Driver give failure code 10, sometime code 45.

Driver name: Intel(R) Wireless-AC 9560 160MHz

Current OS is: Windows 11 

Could someone help me to resolve this issue urgently, please.

[Max3Aj]

@priyu143, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're facing frequent issues with your Intel(R) Wireless-AC 9560 160MHz adapter on Windows 11, where Wi-Fi and Bluetooth disappear and show Code 10 or Code 45 errors. Let's work through this step-by-step to resolve it.

Power Cycle and Hardware Check

• Shut down your PC completely.
• Unplug the power adapter and remove the battery (if removable).
• Press and hold the power button for 30 seconds.
• Reconnect everything and power on.

This helps reset hardware states and can fix intermittent detection issues.
 

Check Device Manager

1. Press Win + X → select Device Manager.
2. Expand Network Adapters and Bluetooth.
3. If you see the Intel Wireless-AC 9560 with a yellow warning icon:
   • Right-click → Uninstall device.
   • Check Delete the driver software for this device.
   • Restart your PC.

Reinstall Latest Drivers

Use HP and Intel sources to reinstall clean drivers.

HP Support Assistant (Recommended)

• Download: HP Support Assistant | HP® Support
• Run it and install all recommended updates, especially for wireless and BIOS.

Intel Driver & Support Assistant

• Download Intel DSA
• It will auto-detect and install the latest Wi-Fi and Bluetooth drivers for your Intel 9560 adapter.

BIOS Update (if available)

Sometimes outdated BIOS can cause hardware detection issues.

• Visit: Official HP® Support
• Enter your PC model and check for BIOS updates.
• Follow on-screen instructions carefully to update.

Disable Power Saving for Wireless Adapter

1. Go to Device Manager → right-click Intel Wireless-AC 9560 → Properties.
2. Under Power Management, uncheck:
   • “Allow the computer to turn off this device to save power.”

Also:

• Go to Control Panel > Power Options > Change plan settings > Advanced settings.
• Expand Wireless Adapter Settings → set to Maximum Performance.

Run Network Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Run Network Adapter and Bluetooth troubleshooters.

If Issue Persists

If the adapter still disappears or shows Code 10/45:

• It may be a hardware failure or loose connection (especially in laptops).
• You can run HP's hardware diagnostics: HP PC Hardware Diagnostics | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support