NOT CHARGING PROPERLY,UNEXPECTED SHUTDOWNS AT 60%

[JC4050500]

i will list down the problems .

1.while charging it shows(plugged in) for 30 sec(orange light) ,next 30 sec it does not charge(shows white light) .

2.power goes off at nearly 60% battery, when running on battery.

3. i am attaching battery report 

battery report

4.i did HP diagnostcis test (shows: OK ) for battery and adapter components.

 please help 

[Riddle_Decipher]

@JC4050500 Greetings from the HP Community!

I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

Keep us posted,

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