Need TPM Firmware Update for Security Processor

[TylerGrange]

I have been notified by the Windows operating system that a firmware update is needed for my security processor.  When follow the links to the HP support page and locate my system.  Clicking on the link shown below results in an error shown below.

HP Spectre Pro x360 G2

SLB9665 TPM 2.0 ver. 5.62.3126.0

SP84226

https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84457.exe

Not Found

The requested URL /pub/softpaq/sp84501-85000/sp84457.exe was not found on this server.

Please help me locate the correct link.  My Product Number is T6T09UA#ABA.

Thank you

[banhien · Accepted solution]

@TylerGrange

Your machine is an HP Spectre x360 15-ap012dx . Please try newer one dated   Mar 2, 2018:

    https://ftp.hp.com/pub/softpaq/sp85501-86000/sp85614.exe

Support link

     https://support.hp.com/us-en/drivers/selfservice/HP-Spectre-15-x360-Convertible-PC/9256669/model/101...

Regards.

[musibab]

Dear banhien, thank you for your answer. Although my machine is Spectre x360 G2, not HP Spectre x360 15-ap012dx, I tried... but, unfortunately, received this massage: "This BIOS update is not compatible with this device".

Actually, I do not see any problems during the work on my notebook, but after Major Windows Update there are sign on the Widows Defender Security Center/Device security, with massage :"A firmware update is needed for your security processor (TPM)".

This is a LOG for device:

TPM Device Information

-TPM Present: True
-TPM Version: 2.0
-TPM Manufacturer ID: IFX
-TPM Manufacturer Version: 5.40.1971.2
-PPI Spec Version: 1.2
-Ready For Storage: True
-Ready For Attestation: True
-Information Flags: 0x00000000
-Is Capable For Attestation: True
-Clear Needed To Recover: False
-TPM Has Vulnerable FW: True
-TPM FW Vulnerability: 0x00000001
-ADV170012 - IFX ROCA/Riemann
-PCR7 Binding State: 0
-TPM Spec Version 116
-TPM Errata Date: Thursday, October 30, 2014
-PC Client Version: 256

Please, I still need solution.

[SCS_Admin]

Our school has nearly 100 EliteDesk 800 G2 SFF PCs with the TPM update alert message as well. Folling the links we end at a disapointing result. the screen captures below are out of sequence but in the end the update failed to install. We need a fix for this.

[SCS_Admin]

After much tinkering (and reading the error message) we found a solution. The EliteDesk 800 G2 SFF machines need the TPM firmware updated from 1.2 to 2.0. The file downloaded from the HP support site failed with an error message that it could not find the BIN file. The BIN files are in a subfolder named C:\SWSetup\SP87492\SCR, we copied the BIN files from \SCR folder to the parent folder named C:\SWSetup\SP87492\ with the EXE files and the TPM firmware BIN file was found and the program proceeded to update the TPM to ver. 2.0. Now Windows Security Center has a green checkmark and the error message is gone.