cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
151
Flag Post

Need driver for 3D Video ControlleR MISSING

HP Recommended
HP ENVY M7 I7
Microsoft Windows 10 (64-bit)
Model
HP ENVY m7 Notebook
System ID
81D4
Product ID
W2K88UA#ABA
Memory Size
16384 MB RAM
BIOS Date
12/09/2016
BIOS Revision
F.30
Serial Number
[Personal Information Removed]
Keyboard Controller Revision
KBC Version 87.21
Operating System Image
16WW3RCT602#SABA#DABA
Installed OS version
1909 (10.0.18363).
 
 
 
I have had issue with running any software requiring graphics use like Autocad and the likes, any time i open such software, I get a BSOD of either video scheduler, TDR, and others, I have updated all drivers and also tried all solutions online. I finally uninstalled the NVIDIA and all was Ok, all software works fine no hangs, however the 2Gig dedicated is almost useless because of this issue. I need the graphics card utilised to be able to run other tools. I need to get Nvidia back without any issues.
Please kindly help. I would also need assistance with the 3D VIDEO CONTROLLER DRIVER for my spec shown above.
 
Regards
2 REPLIES 2
Highlighted
Level 20
Level 20
124,125 114,306 18,464 28,179
Message 2 of 3
Flag Post
HP Recommended

Hi:

 

The only suggestion I can offer would be to install the latest Nvidia graphics driver from your notebook's support page.

 

https://ftp.hp.com/pub/softpaq/sp82501-83000/sp82808.exe

 

If you continue to have issues like you described, most likely the nVidia GPU has overheated over the course of time and has become damaged.

Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Whenever I update the Nvidia to the latest I get freezes and Video Scheduler error, I had to change to only the driver that i saw on the products Home page, I have had to add Autocad and other software to the powersaving mode under the graphics setting even when using Chrome can be hellish, I get freezes until I added Chrome to the list, Whenever I start the system I get a DPC error and after its shuts down, I get a Power state error, I have done all possible fixes I am tired. Makes the PC useless. I never had these issues when I got the PC about 5months ago and i had all drivers updated and all softwares were fine without adding them to power saving . Now I dont know what to do, why do I have to have two automatic restarts(DPC and Powerstate) everytime i want to work?

Please note that I have also changed the Nvidia setting to use the CPU. Please help

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation