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rv19
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Need help setting up fingerprint sign-in

HP Pavillion x360 convertible 14
Microsoft Windows 10 (64-bit)

Hi,

 

I recently purchased HP Pavillion X360 convertible 14 that came with Windows 10 Home. I am trying to setup fingerprint sign-in option using Windows Hello. But I see the message "This option is currently unavailable - click to learn more" and the setup button is disabled. 

 

In the Device Manager, I could see that the Biometric device driver "Synaptics WBDI Fingerprint Reader - USB 116" is already installed. 

 

Not sure what else I need to do. Can anybody help me solve this.

 

Many Thanks

 

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rv19
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Need help setting up fingerprint sign-in

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