Need help with my office license that comes with my pc. It was lost during factory reset.

[sherlin1]

my laptop was lagging so I factory reset my laptop but i can't activate my office or word my laptop was not provided an product key so i need help with activation of my word pls help and i don't remember the old Microsoft account pls help me

[Sneha_01]

Hi @sherlin1 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you've lost access to your Microsoft Office license after a factory reset and don't remember the Microsoft account associated with it, here are some steps you can take to try to resolve the issue:

Check Pre-installed Office Apps:

• Sometimes, Office apps come pre-installed with Windows. Open any Office app (like Word or Excel) and see if you can access any trial or activation options.

Check for Recovery Options:

• If you had a Microsoft account previously, try to recover it by going to the Microsoft account recovery page.

Contact Microsoft Support:

• Reach out to Microsoft Support. Provide them with any proof of purchase or details about your laptop, and they may be able to help you recover your license.

Check Your Email:

• Look through your email accounts for any messages from Microsoft that might contain your product key or account information.

Look for a COA (Certificate of Authenticity):

• If your laptop came with a physical product key sticker (often found on the bottom or inside the battery compartment), you can use that key to activate Office.

Consider Purchasing a New License:

• If recovery options don't work, you might need to purchase a new Office license. You can get a subscription (like Microsoft 365) or a one-time purchase option from the Microsoft Store.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support