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‎04-05-2018 01:24 PM - last edited on ‎04-05-2018 01:26 PM by Retired

HP Recommended
Product: Pavillion dv6
Operating System: Microsoft Windows 10 (64-bit)

General Specs


Serial NUmber - [edited]

O.S.  - Windows 10 64-bit

 

CPU  - AMD A6-3410MX APU with Radeon HD Graphics

 

System Board - 358D 33.18

 

System BIOS    - F.21

 

 

Need the latest BIOS for my system

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2018 02:00 PM

HP Recommended

@jpin

 

You have the latest version.

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-dv6-6100-entertainment-notebo...

 

REO

View solution in original post

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8 REPLIES 8

‎04-05-2018 01:45 PM

HP Recommended

@jpin

 

To better assist you, we would need the exact model number or product number of your laptop/desktop???

 

REO

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‎04-05-2018 01:45 PM

HP Recommended

You have it already F.21

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‎04-05-2018 01:54 PM

HP Recommended

PRODUCT NUMBER IS

 

LS371EA@ABV

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‎04-05-2018 01:56 PM

HP Recommended

LS371EA#ABV

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‎04-05-2018 02:00 PM

HP Recommended

@jpin

 

You have the latest version.

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-dv6-6100-entertainment-notebo...

 

REO

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‎04-05-2018 02:00 PM

HP Recommended

I was told by Microsoft support that my BIOS was too old. Also my lpatop is not updating even with HP support assistant, probably it does not show as now my OS is upgraded to windows 10. Originally it was WIndows 7.

 

So decided to check on the forum as Support assistant despite the latest version upgrade also could not successfully download from HP website the latest info

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‎04-05-2018 02:03 PM

HP Recommended

There is no Windows 10 support from HP for your laptop is why HP Support Assistant can't find anything. 

 

As stated now by 2 of us, your BIOS is the newest version. I suspect you cannot upgrade to Windows 10 Fall Creators Edition and you likely are not going to be able to do so because of the age of the hardware. Post back with any further questions. 

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‎04-07-2018 01:05 PM

HP Recommended

Actually I was able to upgrade to ver 1709.

 

The problem I am having is that the finger print scanner stopped working so have to now type my password to login.

 

If the finger print scanner would work it would be all ok.

 

Can you please point me to the individual driver of the finger print scanner builtin my laptop.

Thankyou.

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