cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
6 4 0 0
Message 1 of 4
110
Flag Post

Need software to restore laptop

HP Recommended
Hp15-p051us
Microsoft Windows 8.1 (64-bit)

Hello

 U

The harddrive on my laptop crashed and I need to know where I can get operating system and driver cds to restore it.

The laptop is a hp15-p051us.

Thanks

Greg

3 REPLIES 3
Highlighted
Level 15
Level 15
11,939 11,740 1,233 3,636
Message 2 of 4
Flag Post
HP Recommended

Hello @gregmccalla 

 

Do you remember what the operating system was? Was it upgraded to Windows 10 or was it still using 8.1?

0 Kudos
Highlighted
Author
New member
6 4 0 0
Message 3 of 4
Flag Post
HP Recommended

The laptop is running Window 8.1. The hard drive that was in it crashed. So I can not get any of the original drivers. I can not find any of the on the Hp website. Any help would be great.

Thanks

Greg

0 Kudos
Highlighted
Level 15
Level 15
11,939 11,740 1,233 3,636
Message 4 of 4
Flag Post
HP Recommended

If its the original HP recovery you wish to use, you can purchase that from HP at this link. I assume you are in the USA?

https://support.hp.com/us-en/mediaorder/HP-Pavilion-15-p000-Notebook-PC-series/6936226/model/7242101...

This method is easiest but will cost a small fee for the media and delivery.

 

The drivers download page for your model is here...

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-p000-notebook-pc-series/6936226/mode...

 

Is this what you needed?

or

You could also use the direct ISO file from MS and use a utility like RUFUS to create a usb installer.

https://www.microsoft.com/en-us/software-download/windows8ISO

 

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation